Even when they are closed, you may be able to get automated info, or you can log in as above. SBTPG has a phone contact page at the following link. To log in, choose the taxpayer portal at: Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds. The issue is that I didn't have my card, so instead of fussing with getting a new card I went to my online account sent myself a check with their Bill Pay online service. If for any reason the second deposit fails (the one that is actually to your bank or card), it will bounce back to SBTPG's bank who will issue you a paper check in the mail. Hello, I saw my stimulus went to my turbotax prepaid debit card account through wit GreenDot bank. Less commonly there can be delays at the intermediary bank, and additional ID info, etc. The company that handles that is SBTPG (Santa Barbara Tax Products Group.) Banking services provided by and the Turbo® Visa® Debit Card is issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A. Other marks are property of their respective owners. At the intermediary bank the fees are subtracted, then the rest of your funds are sent on to your bank (or prepaid debit card) in a second deposit. Intuit and Turbo are trademarks and/or service marks of Intuit Inc. If you chose to pay your TurboTax fees out of your Federal refund, your funds will first go from the IRS to a temporary account at an intermediary bank-either Civista Bank of Sandusky, Ohio, or Green Dot Bank.
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